1. Purpose

The protection of private and confidential information is fundamental to Hycast Metals Pty Ltd (ABN 91 000 335 017) (collectively, “Hycast Metals”, “our”, “us”, “we”).

Hycast Metals is committed to safeguarding Personal Information it holds in accordance with this policy (“Privacy Policy”). This Privacy Policy outlines how we collect, use, store, and protect your Personal Information (“Personal Information”) as defined in the Privacy Act 1988 (Cth) (“Privacy Act”) in accordance with the Privacy Act and the Australian Privacy Principles (“APPs”).

2. What this policy covers

This Privacy Policy sets out Hycast Metals policy in relation to the collection, storage, access and use of Personal Information, including for Hycast Metals website (“Website”).

This policy applies to all Personal Information handled by Hycast Metals in the course of our business activities, including through our Website and online services. If we collect Personal Information for a specific purpose, we will handle it in accordance with that purpose and any notice provided at the time.

3. How we collect Personal Information

We usually collect Personal Information directly from you, for example when you:

• Make an enquiry through our Website or email us
• Purchase or request information about our products or services
• Apply for a role or visit our premises
• Subscribe to our mailing lists or complete a web form

We may also collect limited information automatically when you use our Website, such as your IP address, browser type, and usage patterns (via cookies and analytics tools).

In the course of our business activities, or providing Personal Information, you accept this Privacy Policy and consent to the collection, storage, management, use and disclosure of your Personal Information in accordance with this Privacy Policy and as otherwise permitted under the Privacy Act.

We do not collect your “sensitive information” (as defined in the Privacy Act, which includes information such as your racial background, religious or political beliefs or health information), except with your consent.

4. How we use Personal Information

We use Personal Information to:

• Provide and manage our products and services
• Respond to enquiries or requests
• Improve our Website and customer experience
• Meet legal and regulatory requirements
• Send marketing communications (you may opt out at any time)

We will only use or disclose your Personal Information for the purpose it was collected, unless otherwise permitted or required by law.

5. Disclosure to third parties

We may disclose your information to:

• Service providers who assist us with operations (IT, marketing, or administrative services)
• Regulators or authorities as required by law

Where these third parties are located overseas (e.g., cloud hosting providers), we take reasonable steps to ensure your information is handled in accordance with the APPs.

6. Security and storage

We store Personal Information securely in both electronic and physical formats.

Security measures include password protection, restricted access, secure waste disposal, and system monitoring.

We delete or de-identify information when it is no longer required.

7. Access and correction

You agree to take reasonable steps to ensure that your Personal Information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your Personal Information is not accurate, up-to-date, complete and not misleading, please contact us and we will take all reasonable steps to correct it within a reasonable time frame.

You may request access to your Personal Information by contacting us.

We will respond within a reasonable time frame. If access is refused, we will explain why.

8. Online services and cookies

Our Website uses cookies and analytics to help us understand visitor activity and improve performance. Cookies contain information by which Hycast Metals can identify visitor activity but does not contain any Personal Information what would identify you. You may adjust your browser settings to manage cookies, though this may affect functionality.

We are not responsible for the privacy practices of linked third-party websites.

9. Changes to this policy

Hycast Metals may change this Privacy Policy from time to time to reflect legislative changes or changes to our Personal Information management practices. Any changes take effect by upon availability on our Website and your continued use of our services. Please periodically review the Privacy Policy for any changes.

10. Complaints and contact

If you have any questions regarding this Privacy Policy or would like more information about the way Hycast Metals manages Personal Information, or if you wish to make a complaint about our handling of your Personal Information, please contact:

Hycast Metals Pty Ltd
404 Woodpark Road, Smithfield NSW 2164
Email: sales@hycast.com.au
Phone: +61 2 9725 1011

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au